If you live within our practice area you are welcome to register with us. Please click here for our boundary details.

We would ask that if you need to register, please complete the new patient registration form and a new patient health questionnaire for each patient.  There is a separate health questionnaire for adults and children.  Once completed you can either post to us or attend and put in the white post box outside the practice.    

We receive a large number of applications each time we register new patients.  In order to try to manage this better and to ensure your registration is not delayed due to an incorrectly completed application form we have introduced a registration time period.  You are welcome to collect forms anytime but we will only accept completed application forms from 9.00am - 5.30pm, Monday to Friday.

The checking process takes some time and it is difficult to do this with the care and attention we would like both early morning, as this is an extremely busy time, and late afternoon, as there are less resources.

You will be asked to provide some ID.  One - proof of address, e.g. utility bill, driving licence, mortgage/rental agreement which proves you reside within the practice boundary area. Two - photographic ID, e.g. passport, driving licence which proves your eligibilty to NHS care.  

You may print off a registration form, fill it out and bring it in with you when you register.  Please note, we do not routinely email patients so this section does not require to be filled in.  You will then be asked to complete a medical health questionnaire.  This provides us with some medical information whilst we wait on your previous notes.

It is our usual practice to accept new patients every second week, on a rota basis with Ladywell Medical Centre (West), with whom we share our building and some services.  Should you attend when it is not our week to take new patients you may be asked to register with the West wing.  If you already have family members registered at Ladywell Medical Centre East please explain this when you come to reception. 

New patients may have a health check to ensure that any required tests are up to date and that we have an accurate note of any repeat medication you may be taking.

You can also find further information on how to register at a GP Practice on the NHS Inform website

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to six months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

From 1st April 2015, practices are required to allocate all patients (including children) with a named accountable GP.

The named GP is responsible for the coordination and delivery of all appropriate services, where required based on clinical judgement, to each of their patients.

• Patients do not need to see their named GP when they book an appointment with the practice.
• Patients are entitled to choose to see any GP or nurse in the practice.

As a parent, family member or carer, you may be able to access services and/or information for someone else if they give their consent to do this, even if you do not have an active Power of Attorney document or Guardianship order in place. We can set this up for you.

To request a consent form or find our more information please ask at reception or see the patient forms section on our website.

Changes to Personal Details 

If you move outside the area, we would ask you to inform the practice and register with a doctor in your new locality. Please also notify the practice of any change of name, address or telephone number, so that we can update your records.

It is particularly important to let us know if you change your telephone number as the practice now sends text messages to patients, if you have consented to this.  It is your responsibility to ensure we have the correct details.

Rights

• Patients have a right to confidentiality
• Where possible, patients may choose to consult any Doctor within the Practice, subject to availability or home visit workload. In cases of short notice or emergency, the Practice nominates a Duty Doctor in rotation. 
• A chaperone may be requested by any patient if they would prefer to have one. 
• The practice operates an anti-discrimination policy. 
• The practice strives to run appointments on time. If a surgery is running more than 30 minutes late, patients will be notified. 

Responsibilities

• To participate in own healthcare and treatment.
• To inform the practice of any change in contact details for themselves and any dependent(s) where applicable.  
• To attend booked appointments or cancel, giving 24 hours notice if possible. 
• Abusive or threatening behaviour will not be tolerated and will result in removal from the Practice list. 
• Patients treated for drug addiction may be required to sign a Contract Agreement.