If you live within our practice area you are welcome to register with us. Please click here for our boundary details. 

We register patients every second week, rotating with Ladywell Medical Centre West with whom we share our building and some staff and services.  Should you be living with family members at Ladywell Medical Centre West, we would ask that families register with the same practice.  If you come to register and it is not Ladywell Medical Centre East's week to register new patients but you have family members at Ladywell Medical Centre East, please let reception know.

To register, firstly, ensure you live within the practice boundary, reception staff can advise on this, then please complete the new patient registration form and a new patient health questionnaire for each patient.  

You may print off a registration form, fill it out and bring it in with you when you register.  Please note, we do not email patients, as per NHS Lothian IT Security Policy, so this section does not require to be filled in.  The new patient form is a standardised Scottish Government form.

Please also complete a health questionnaire for each person.  There is a separate health questionnaire for adults and children (under 16).  The health questionnaire provides us with some medical information prior to receiving your previous patient record, if relevant.

You will be asked to provide some ID.  One - proof of address, e.g. utility bill, driving licence, mortgage/rental agreement which proves you reside within the practice boundary area. Two - photographic ID, e.g. passport, driving licence which proves your eligibilty to NHS care. 

We receive a large number of applications each time we register new patients and the checking process can take some time.  In order to try to manage this better and to ensure your registration is not delayed due to an incorrectly completed application form we have introduced a registration time period.  You are welcome to collect forms anytime but we will only accept completed application forms from 9.00am - 5.30pm, Monday to Friday.

Once you are fully registered, you will receive a text message from the practice advising you.  If you require an emergency appointment in the meantime, you can either contact your previous practice or we can see you as a temporary resident.

If you have repeat medication and require this, you will be asked to make an appointment with a GP to ensure that the details are correct before this is prescribed.

New patients may have a health check to ensure that any required tests are up to date.

You can also find further information on how to register at a GP Practice on the NHS Inform website

If you are ill whilst away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to 3 months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After 3 months you will have to permanently register with the practice if you wish to remain accessing the GP services.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

As a parent, family member or carer, you may be able to access services and/or information for someone else if they give their consent to do this, even if you do not have an active Power of Attorney document or Guardianship order in place. We can set this up for you.

To request a consent form or find our more information please ask at reception or see the patient forms section on our website.

If you change any personal details please ensure you update the practice.  This includes telephone number, name, address, marital status.  This ensures we can update your record and can continue to contact you. 

If you move outside of the practice boundary, we would ask you to inform the practice and register with a GP in your new locality.  Should the practice discover this information, you will be contacted to advise that you will be removed from the practice list.

It is your responsibility to ensure we have the correct details. 

If any of your details change, please complete the form below.

If you have consented, we may send text notifications about appointment reminders, health promotion information, cancellation of clinics and changes in service provision or personal health information. You can opt out of the text notification service at any time by phoning the practice on 0131 334 5000.

If you would like to receive text message reminders, please complete the form below.

Rights

• Patients have a right to confidentiality
• Where possible, patients may choose to consult any Doctor within the Practice, subject to availability or home visit workload. In cases of short notice or emergency, the Practice nominates a Duty Doctor in rotation. 
• A chaperone may be requested by any patient if they would prefer to have one. 
• The practice operates an anti-discrimination policy. 
• The practice strives to run appointments on time. If a surgery is running more than 30 minutes late, patients will be notified. 

Responsibilities

• To participate in own healthcare and treatment.
• To inform the practice of any change in contact details for themselves and any dependent(s) where applicable.  
• To attend booked appointments or cancel, giving 24 hours notice if possible. 
• Engage with all staff in an acceptable manner.  Abusive or threatening behaviour will not be tolerated and will result in either behaviour warning letters or, ultimately, removal from the Practice list. 
• Patients treated for drug addiction may be required to sign a Contract Agreement.