We’re pleased to announce that we will soon be starting a project to transistion to a new online system for requesting your repeat medications, called
Patient Services.  This service will only be available for ordering repeat prescriptions and not for booking appointments or viewing your medical records.
Sign up today  and enjoy fast, secure, and hassle-free repeat medication ordering.  Please note: You must be 16 years and over to sign up for this service.

This service provides quick and easy access to your current repeat prescription list and links directly to your medical records—meaning there's no need to manually enter medication names.  It's simple, convenient, and keeps your prescriptions up to date.  You can also cancel appointments, saving you time phoning the practice during busy periods.

Any updates made by your GP—such as changes to dosage or medications—are automatically reflected in your repeat list. This ensures your prescription information is always accurate and up to date.  If your repeat medication is not listed, it may need to be reauthorised by your GP. Please enter it manually instead, and your GP will review, reauthorise, and issue the prescription.

If you need to order a medication that is not on your repeat prescription list, you can enter the details manually and your GP will assess this request.

Please note: once our project is complete, it will become the only method for ordering repeat prescriptions online. As a result, the prescription ordering tab will be removed from the Ladywell website.  See tab at the top of this page - Order your repeat prescriptions online. 

Prefer to register for Patient Services in person? We have paper application forms available at the surgery—feel free to pop in and fill one out during opening hours. Our team is happy to help if you need any assistance.

If you're unable to use the new Patient Services, don't worry—repeat slips can still be handed in at the surgery or your local pharmacy.

👉 See below for other available ordering methods.

Ways to Order Your Repeat Medication

·    Via Your Pharmacy You can request your repeat prescription directly through your pharmacy. Please allow 5 working days before collecting your  medication.

·    Using Your Prescription Request Slip This slip can be found on the right-hand side of your printed prescription. Tick the medications you need and hand the slip in at the surgery during opening hours. (See our “Collecting Your Prescription” section for collection times.)

🚫 Please note: We do not accept prescription requests over the phone.

Once you have signed up to patient services, please remember to delete your practice website account.  Patients that have not ordered any medication in the past 6 months will be automatically deleted.

Click here to sign up

For requests sent directly to the practice you can collect your prescription after 3 working days.

For requests sent via a third party, usually a pharmacy, you should allow an additional 2 days on top of the 3 working days practice processing time.  Your prescription will be ready after 5 working days from when you dropped it off at the pharmacy.  This timescale is longer as there is extra time involved in a pharmacy bringing the request to the practice and collecting it once it has been processed and signed. 

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to medicines and medical aids (NHS Inform)

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

As from May 2025 you can now collect a new sharps box from your local pharmacy without the need for a prescription from the GP.   You can also return your used sharps box to your local pharmacy.  Boots do not currently issue new sharps boxes or accept used sharps boxes.  If you use Boots as your regular pharmacy you can take your sharps box to a different pharmacy to be disposed of.

Please note – Sharps bins must not be overfilled and must be sealed, otherwise the pharmacy / service cannot accept the bin.  Please also ensure that your details (including CHI number) are on the bin.