IMPORTANT INFORMATION FOR PATIENTS - UPDATED WEDNESDAY 12 AUGUST

Due to the coronavirus pandemic and to ensure patient and staff safety, the level of and way we normally offer services is currently different.  Whilst things are not going to be normal for the foreseeable future we are pleased to announce that certain services are starting to be re-introduced.  Any changes, updates and information on the re-introduction of services offered will be posted on this home page.  Please keep checking here for updates as this is an ever changing situation.

If you think you have symptoms of coronavirus please call 111 in the first instance instead of phoning the practice.   A dedicated team have been set up to deal with these queries and provide advice.    

For general coronavirus information and guidance there are various resources.  Please see:

  • The "coronavirus" section in the "further information" section of this website.
  • NHS Inform website   www.nhsinform.scot  
  • The information which pops up on the screen when you first log onto this website

We appreciate that this is a frustrating time and you may be anxious about health matters but please be patient and kind to our staff and adhere to any requests for information.   We would like to thank every patient who has and continue to help us to implement our restrictions, your patience and support is very much appreciated.

 

WHAT TO DO IF YOU ARE UNWELL

As at Wednesday 12 August, our doors remain closed for walk-ins  and access to the practice is by telephone or invite to an appointment by a clinician.  

Our telephone lines continue to be available from 8.00am - 6.00pm, Monday to Friday.    

Both urgent and routine matters will be dealt with from 8.00am - 4.30pm but after 4.30pm we will only deal with your call if it is an urgent matter.   On days when demand is extremely high, for example, on Mondays and Friday afternoons, we may amend the time from which we start dealing with urgent matters only.   This allows us to ensure we are providing as safe a service as possible for the patients who urgently require our attention.

Following your telephone call, the doctor or nurse may decide that you should have an appointment and will explain the process of attendance to you.   We may also suggest a consultation via an alternative method and this will be discussed with you if appropriate.

We would strongly advise patients not to ignore symptoms that are unrelated to coronavirus, risking delay of diagnosis or treatment.  

All patients are being asked to wear a mask or face covering when attending the practice if they are able to do so.

THE FUTURE OF GENERAL PRACTICE

General Practice in the future will be different as we have to ensure social distancing in the same way that every other organisation does.  We do not have the physical capacity to deal with the same volume of patients as we did previously but we are here to help so please ask for help if you need it.   Mondays are particularly busy at present so if your problem can wait please consider calling later in the week.

Some of the ways things will be different include:

  • Telephone triage and telephone consultations will continue and video consulting may become more widespread with face to face consultations being the exception
  • The practice may look different - you will be guided through various routes, the waiting room will have less chairs, there will be visible 2m markers, you may have to queue outside the building
  • Clinical staff will continue to wear PPE - masks, gloves, aprons, face shields
  • Social distancing should be adhered to at the practice as it is in any other environment

 

RE-INTRODUCTION OF SERVICES

The following services are now available from the Practice:

  • Pre-chemo bloods - these have been available throughout
  • Routine bloods - if you are seeing the GP and you need a blood test they will try to do this at the time to minimise your visits to the Practice, however, you can now book an appointment with the Nursing team for a required blood test.
  • Cervical screening - from Monday 29 June smear test booking re-started for different categories.  If you had been invited for screening prior to lockdown and hadn't yet made an appointment or had had an appointment cancelled you may arrange an appointment.  From mid-July to end August any patient who would have been invited for an appointment as a result of a non-routine result will be invited to make an appointment.  It is envisaged that routine recall will not re-start until at least September.
  • Breast screening - this is not done at the Practice but the National Programme will re-start on Monday 3 August.  Please see HERE for further information on all types of National screening.
  • BP check for patients taking the contraceptive pill 
  • BP check for patients taking HRT 
  • Complex dressings - these have been available throughout
  • Non-complex dressings 
  • Vit B12 vaccintions 
  • Depo injections
  • Sick lines - as determined by the GP, a sick line will be issued.  This will be posted to you to save you attending the surgery if this is preferred

SERVICES WHICH CONTINUE TO BE SUSPENDED

  • Routine chronic disease management recalls - We are introducing an updated recall service from September 2020 based on your birth month so you may be called sooner or later than normal but should you have an underlying health condition and need medical advice please call the practice.   
  • Travel vaccinations - suspended for the foreseeable future.
  • Ear syringing and ear checks.
  • Practice-based minor surgery including steroid injections.
  • Other types of vaccinations other than those already noted - Generally suspended but Nursing staff will advise whether your vaccination is required within a particular timescale.
  • Routine medical reports/insurance reports/other private letter or certificate work - we have suspended work in this area for the foreseeable future in order to allow us to care for our most vulnerable patients, however, we will prioritise these if the GP feels they are required.
  • HGV medical examinations - these have been suspended by the practice for the foreseeable future, however, the Government has announced that drivers who require an HGV medical examination can apply to have their licence extended.
  • Adoption/Fostering and other medical examinations - suspended for the foreseeable future.
  • Subject Access Requests - these will be triaged for priority but the usual timescale of one month for completion of work may not be possible.  If this is the case we will keep in touch with you.

CHANGES TO CURRENT SERVICES

Prescriptions

You may wish to allow a little extra time for processing but please only order what you require as over-ordering puts more pressure on the surgery and the pharmacies.

Prescription ordering:  Please order your prescription via one of our online services or put your written request in the letter box outside.   Please also nominate a pharmacy for your prescription to be sent to.  You can find detail of our online services in the prescriptions section of our website.

Prescription collection:  All prescriptions are being sent to a pharmacy for patient collection.  Please advise when ordering which pharmacy you would like your prescription sent to.  You will then collect your prescription directly from the pharmacy meaning you only have to make one trip out.

The pharmacies are also very busy with telephone calls asking if prescriptions are ready for collection.  Please try to limit telephone calls to allow them to prepare the prescriptions.

GENERAL INFORMATION

Isolation note

Get an isolation note to give to your employer by clicking on the link below and answering the questions.

You can send an isolation note to your employer as proof you need to stay off work because of COVID-19.

You don’t need to get a note from a GP.

Get an isolation note questionnaire

Can't get an isolation note?

You need to contact your employer if you require to shield from COVID-19 due to underlying conditions but are currently well. Please don't phone 111 or your GP.

Welfare Rights Officer

Should you require any welfare rights advice please call the Granton Information Centre office on 551 2459 or 552 0458.   They are not seeing patients face to face but aim to do as much work as possible over the phone.   If you are a new client you will be sent a mandate in the post which you will need to complete, sign and return to them directly before they will be able to do the phone appointment with you.   They will give you all the information you require.

Minor Injuries

A new service has been set up by the Minor Injuries Unit allowing video consultation to take place.   Please see link below for further information.

MIA - Minor Injuries Assessment - by video

Welcome to Ladywell Medical Centre (East)

If English is not your first language you can translate the page using the "translate page" in Quick Links on the right hand side.

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find plenty of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Self care for patients

Please see the section in the "Further Information" on the right hand side of the screen on "Self Care for Patients" and NHS Inform health information.   You can also attend your local Pharmacy for advice on minor ailments.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always welcomed to help us improve the way we look after you.  Please note we do not provide medical advice via e:mail.

Access

There are two different Practices in the building and there is access, by ramp, to both East (Featherhall Avenue) and West (Ladywell Road) entrances of the Medical Centre, with a disabled toilet at each end.

Consultation numbers and Did Not Attend (DNA) information

In the 20 working days of February 2020 the GPs and Nurses provided 3401 consultations to patients.  The GPs also did 320 home visits and 783 triage calls. 

111 patients did not attend for their appointment which means that 96.7% of patients attended for their booked appointment.  Thank you to all patients who attended and those who cancelled their appointment allowing it to be used by another patient.

Online Services

There are two separate ways you can conduct online services.  Via this website you can:

  • order repeat or acute (special request) prescriptions
  • cancel appointments
  • update your contact details

Our new Patient Online Services (www.patient-services.co.uk) allows you to:

  • renew or order repeat prescriptions
  • view booked appointments
  • cancel booked appointments

To register for Patient Online Services please see information in the Clinics and Services section.

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time.

(Site updated 14/08/2020)
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