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CORONAVIRUS - IMPORTANT INFORMATION FOR PATIENTS -  PLEASE SEE THE CORONAVIRUS PAGE IN FURTHER

INFORMATION TO FIND INFORMATION ON HOW TO LOOK AFTER YOURSELF AND YOUR MENTAL WELLBEING DURING

THIS DIFFICULT TIME  

REDUCED DOOR OPENING TIMES 

At present the practice doors will only be open from 10.00am - 1.00pm and 2.00pm - 4.00pm.  We would encourage as many patients as possible to order prescriptions via our online services or put your written request in the letter box outside.   Please could you also nominate a pharmacy for your prescription to be sent to.

The practice has decided not to observe the Easter public holidays and will be open as per the above times.

You can find detail of the online services in the prescriptions section of our website.

The telephone system will be active as normal from 8.00am - 6.00pm.

A number of patients still have appointments booked and we are honouring these.  For any patient who has an appointment during the door closed time please ring the doorbell (right hand side of the main entrance) and a member of staff will let you into the building.  

Thank you for your understanding.

A DEDICATED HUB HAS BEEN SET UP FOR ANY PATIENT WHO HAS A CONCERN THAT THEY HAVE SYMPTOMS OF CORONAVIRUS.  PATIENTS SHOULD CONTACT 111 IN THE FIRST INSTANCE INSTEAD OF PHONING THEIR GP.  THIS SERVICE WILL RUN 24/7 FOR THE WHOLE OF LOTHIAN.

If you are viewing this on a mobile device please see the news section for information on how to look after your mental health during this time.

Important information regarding changes to our services - updated Saturday 4 April.

Due to the recent coronavirus outbreak, to ensure patient and staff safety, the way we normally offer appointments and other services is changing.  Please keep checking here for updates.

We appreciate that this is a frustrating time and is likely to continue for a number of weeks, if not months, but please be patient and kind to our staff during this time and adhere to any requests for information.  We are currently short staffed and they are doing their best under enormous pressure.  We would like to thank every patient who has helped us to implement our restrictions, your support at this difficult time is very much appreciated.

Coronavirus helpline:  If you do not have symptoms and are looking for general information, a free helpline has been set up on 0800 028 2816.

ALL PATIENTS WITH THE FOLLOWING SYMPTOMS (REGARDLESS OF TRAVEL HISTORY OR CONTACT WITH CONFIRMED CASES):

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

SHOULD NOT CONTACT THE GP PRACTICE BUT SHOULD SELF ISOLATE FOR 7 DAYS.  ON DAY 8 IF YOU ARE WELL, AND HAVE NOT HAD A TEMPERATURE FOR 48 HOURS YOU MAY RETURN TO WORK.  THE COUGH MAY PERSIST AFTER CORONAVIRUS FOR A WEEK OR SO BUT IS NOT CONTAGIOUS AT THIS POINT.  

PLEASE DO NOT COME TO THE SURGERY.  PLEASE HELP US TO KEEP OUR COMMUNITY SAFE.  WE ARE TRYING TO MINIMISE UNNECESSARY TRIPS TO THE SURGERY TO PROTECT BOTH PATIENTS AND STAFF.

ANYONE LIVING IN YOUR HOUSEHOLD SHOULD SELF ISOLATE FOR 14 DAYS AS THERE IS AN INCUBATION PERIOD WHERE SYMPTOMS CAN DEVELOP.  CORONAVIRUS TESTING IS NOT AVAILABLE TO GPS. 

IF YOUR SYMPTOMS ARE WORSENING AND YOU NEED MEDICAL ADVICE, PLEASE CALL THE PRACTICE ON 0131 334 5000.  FOR EMERGENCIES CALL 999 AND ADVISE THEM OF YOUR SYMPTOMS OR THAT YOU ARE SELF ISOLATING.

Prescriptions

We are experiencing an exceptionally high volume of requests for prescriptions.  You may wish to allow a little extra time for processing but please only order what you require as over-ordering puts more pressure on the surgery and the pharmacies.

A number of pharmacies already have restrictions in place and are under a great deal of pressure and would very much appreciate your co-operation in this area. 

The pharmacies are also being overwhelmed with telephone calls asking if prescriptions are ready for collection.  Please try to limit telephone calls to allow them to prepare the prescriptions.

We are also aware there is information circulating on social media encouraging people to request "just in case" prescriptions of antibiotics and steroids from their doctor for asthma or COPD.  Neither antibiotics nor steroids treat covid-19.  If patients with these conditions experience a worsening of their symptoms they should telephone the surgery and a GP will review their case by telephone initially.  

For those with moderate/severe asthma/COPD then we would certainly consider requests for standby medication.  If we give medication to all patients with mild asthma/COPD we will cause a shortage for those who really need it.

Requesting an appointment

Pre-booking of appointments has been suspended.  All requests for a new appointment with a doctor will be triaged by the doctors and all requests for new appointments with a nurse will be triaged by either the nurses or the doctor.   This means a doctor or nurse will contact you by telephone to discuss how best to manage your situation.  If you require an appointment they will fit you into this.

For patients who already had a pre-booked appointment you may still attend this as long as you do not have any symptoms of cough, fever or breathlessness.

We will be asking all patients in advance if they have any new symptoms of cough, fever, breathlessness AND when you arrive at the surgery so please be prepared for these questions.  The question will be asked every time you attend the surgery, even if you have recently attended.

Appointment types

As per government guidance we have suspended some of the non-essential and private tasks we usually undertake in order to allow us to prioritise work related to the coronavirus outbreak.  With diminished staffing, this also allows us to ensure that we provide a safe service to our patients.

The following information details the changes we have made to our appointments and some other services as at Saturday 28 March.

Isolation note

Get an isolation note to give to your employer by clicking on the link below and answering the questions.

You can send an isolation note to your employer as proof you need to stay off work because of COVID-19.

You don’t need to get a note from a GP.

Get an isolation note questionnaire

Can't get an isolation note?

You need to contact your employer if you require to shield from COVID-19 due to underlying conditions but are currently well. Please don't phone 111 or your GP.

Suspended tasks

Routine chronic disease management recalls - should you have an underlying health condition and need medical advice please call the practice but you will not receive your regular annual invite.

Routine blood tests - should you attend an appointment and require a blood test the doctor will endeavour to do this for you at the time.  Other tests will be suspended unless clinically indicated

Travel vaccinations

Smears - screening has temporarily been suspended.   For further information please see NHSinform.scot 

Routine medical reports/insurance reports/other private letter or certificate work - we have suspended work in this area for the foreseeable future in order to allow us to care for our most vulnerable patients

HGV/Adoption/Fostering and other medical examinations - suspended for the foreseeable future

Subject Access Requests - in special circumstances these will be triaged for priority but the usual timescale of one month for completion of work may not be possible.  If this is the case we will keep in touch with your

Non-complex dressings - if you are able to manage your wound at home the nurses will discuss this with you and provide you with dressings.  For any necessary dressings we now have a nurse working in the community and she will liaise with you to arrange visit times

Ear syringing

Vit B12 vaccintions - loading doses will still be provided

Other types of vaccinations - Generally suspended but nursing staff will advise whether your vaccination is required in a particular timescale

Continuing tasks

Pre-chemo bloods

Complex wound dressings - We now have a nurse working in the community and, if your dressing is complex and requires nursing input, she will liaise with you to arrange visit times

Sick lines - in special circumstances, as determined by the GP, a sick line will be issued.  This will be posted to you to save you attending the surgery

Please note - this list is not exhaustive but we are trying to provide information on more regular tasks.  All other requests for appointments will be triaged by the doctor or nurse as described above.  

This is an unprecedented and fast moving situation and further changes to our systems may need to be made in light of developments.  We will keep you updated on any further changes.  

Thank you.

Welcome to Ladywell Medical Centre (East)

If English is not your first language you can translate the page using the "translate page" in Quick Links on the right hand side.

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find plenty of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Self care for patients

Please see the section in the "Further Information" on the right hand side of the screen on "Self Care for Patients" and NHS Inform health information.   You can also attend your local Pharmacy for advice on minor ailments.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always welcomed to help us improve the way we look after you.  Please note we do not provide medical advice via e:mail.

Access

There are two different Practices in the building and there is access, by ramp, to both East (Featherhall Avenue) and West (Ladywell Road) entrances of the Medical Centre, with a disabled toilet at each end.

Consultation numbers and Did Not Attend (DNA) information

In the 20 working days of February 2020 the GPs and Nurses provided 3401 consultations to patients.  The GPs also did 320 home visits and 783 triage calls. 

111 patients did not attend for their appointment which means that 96.7% of patients attended for their booked appointment.  Thank you to all patients who attended and those who cancelled their appointment allowing it to be used by another patient.

Online Services

There are two separate ways you can conduct online services.  Via this website you can:

  • order repeat or acute (special request) prescriptions
  • cancel appointments
  • update your contact details

Our new Patient Online Services (www.patient-services.co.uk) allows you to:

  • renew or order repeat prescriptions
  • view booked appointments
  • cancel booked appointments

To register for Patient Online Services please see information in the Clinics and Services section.

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time.

(Site updated 04/04/2020)
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