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If you are concerned you may have symptoms of COVID-19 (fever, sore throat, headache, feeling exhausted, new persistent cough, shortness of breath, nausea (or vomiting), diarrhoea, runny/blocked nose, shortness of breath or loss of taste/smell.  Please DO NOT come to the practice.  Please see the following link for advice, guidance and how book a test via   

If you have booked a test or are waiting on a result, you should remain at home until the result is available and then follow the advice given. Attending the practice puts other patients and our staff at risk.  


Information on the way our services are offered will be posted on this page and throughout our website.  

In the Practice we continue to follow Scottish Government guidance with regards to social distancing, PPE use and hygiene practices.  Until all restrictions have been removed from Primary Care we do not have the physical capacity to deal with the same volume of patients as we did previously but we would like to assure you we are working at full capacity offering the maximum number of appointments available under the current restrictions.  We are still subject to staff having to self-isolate if appropriate and, at times, there may be reduced staffing.

We would ask that you do not hesitate to call us if you have a health concern as we do not wish you to risk delay of diagnosis or treatment, however, with demand understandably rising rapidly now that patients feel more comfortable about being out and/or having put off dealing with health matters we do also ask that you consider the urgency of your health concern before calling.  Mondays are particularly busy at present so if your problem can wait please consider calling later in the week.

In order to minimise footfall in the practice, maintain social distancing and, primarily, ensure the safety of patients and staff there is no access through the building between Ladywell East and Ladywell West. 

In order to provide the safest service to our patients, on days when demand is extremely high and/or staffing levels are low and we have reached a capacity for safe working, the clinicians may conclude that they are only able to deal with urgent matters and you will be advised of this by reception staff.   This allows us to ensure we are providing as safe a service as possible for the patients who urgently require our attention.

We would like to express our immense gratitude to every patient and visitor who has and continues to help us implement our restrictions. We appreciate that this is a frustrating time and you may be anxious about health matters but please be kind and patient to our staff and adhere to any requests for information. Please think twice before raising your voice, swearing at staff or making unreasonable demands. We are all human too and are working hard to look after your health and help with any queries or concerns you may have. Your ongoing patience, support and understanding is very much appreciated. 



    The way patients access urgent care has changed due to coronavirus and if you use the NHS wisely you can get help quickly, safely and as close to home as possible. To protect yourselves and the NHS, it's important you know how to get the right care, in the right place.

    For full information please see the NHS Inform website  Right Care, Right Place

    Phone NHS 24 first on 111
    If you think you need to visit an Emergency Department (A&E), but it's not life threatening, or you think you need to visit a Minor Injury Unit call NHS 24 on 111 first, day or night. 

    In an emergency always call 999 or go to your local A&E.

    NHS 24 will direct you to the right care in the right place. This might include self-care, local pharmacy, GP or dental practice, optician or a minor injuries video consultation with Call MIA

    If you need A&E or a Minor Injury service you may be  given a telephone or video appointment or a suitable time to attend hospital safely in person.

    You can also continue to access healthcare information and resources on the NHS inform website, access advice at your local pharmacy through Pharmacy First and contact your local GP practice during normal opening hours for urgent and routine care.

    These new measures will help to keep everyone safe and well and to follow coronavirus guidelines.

    Accessing care services
    Everyone is now being asked to:

    • Visit NHS inform for advice on common symptoms, guidance for self-help and where to go if further medical care is needed;
    • Contact your local GP practice during the day for an appointment or over the phone advice;
    • Contact your local pharmacy for advice through Pharmacy First;
    • Call 111 day or night when they think they need A&E, but it is not life-threatening;
    • Call 111 to arrange a consultation with Call MIA, our video call service for minor injuries including sprains, cuts, burns and suspected broken bones or arms and legs or for an appointment at a Minor Injury Unit;
    • Call 111 and select the Mental Health Hub to access mental health advice and guidance or call the Breathing Space telephone helpline on 0800 83 85 87;
    • Call 111 or use NHS inform out of hours when they are too ill to wait for their GP practice to open, or for worsening symptoms of COVID-19
    • Always dial 999 or attend A&E in a life-threatening emergency

    Accessibility and More information
    If you use a textphone you can phone NHS 24's 111 services (18001 111).

    If you are deaf but want to use the phone service you can use the ContactSCOTLAND-BSL interpreting video relay service


    If you are wondering how health services are different as a result of coronavirus or which service is right for you please see NHS Inform - Community Health


    (Site updated 03/08/2022)
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