IMPORTANT INFORMATION FOR PATIENTS - UPDATED FRIDAY 15 MAY
Due to the recent coronavirus outbreak, to ensure patient and staff safety, the way we normally offer services is changing. Please keep checking here for updates. For general coronavirus information and guidance please see the NHS Inform website www.nhsinform.scot , the information which pops up on the screen when you first log onto this website or the coronavirus section of this website in further information.
NEW - POST-CORONAVIRUS REHAB ADVICE LINE
This is an advice line for patients who are concerned about their recovery from coronavirus. It is open 9.00am - 12.30pm, Monday to Friday. The number is 07969 334 704. It is being staffed by Physiotherapists from the Pulmonary Rehab Team.
They can provide advice on: walking, exercise, ongoing symptom worries, getting back to work, mental health, fatigue, breathing more comfortably, strength, pain management, anxiety, traumatic reactions.
WHAT TO DO IF YOU ARE UNWELL
We are currently operating a closed door policy but continue to provide a telephone triage and advice service for any patient who requires medical assistance. The doctor or nurse may decide that you should have an appointment and will explain the process of attendance to you. We may also suggest a consultation via an alternative method and this will be discussed with you if appropriate.
We would strongly advise patients not to ignore symptoms that are unrelated to coronavirus and risk delay of diagnosis or treatment.
Please phone 334 5000 to access our triage advice service in the first instance.
The telephone system will be active as normal from 8.00am - 6.00pm, Monday to Friday.
WHAT TO DO IF YOU HAVE/THINK YOU HAVE SYMPTOMS OF CORONAVIRUS
As advertised on the NHS Inform website we would ask any patient who has a concern that they have symptoms of coronavirus to refer to the up to date information on the NHS Inform website HERE Please contact 111 in the first instance instead of phoning the practice. A dedicated team have been set up to deal with these queries and provide advice.
WHAT TO DO IF YOU HAVE A GENERAL ENQUIRY ABOUT CORONAVIRUS
If you do not have symptoms and are looking for general information about coronavirus, a free helpline has been set up on 0800 028 2816.
HELPLINE FOR VULNERABLE MEMBERS OF THE PUBLIC
A new national helpline has been launched for people who are over 70, disabled, require the support of mental health services, are pregnant or receive the annual flu jag for health reasons. This includes the shielded group of patients and the wider at risk groups. The telephone number is 0800 111 4000.
The service will offer help to those who do not have family or existing community support and cannot get online. This service is in addition to localised support already available for people who have received letters advising them to shield themselves. Any of those in the shielding category who are not yet receiving assistance, who do not have family and cannot get online, can access support via this new helpline. If you know of any neighbours or friends who this may apply to please pass on the phone number.
More information can be found HERE
We appreciate that this is a frustrating time and is likely to continue for a number of weeks, if not months, but please be patient and kind to our staff during this time and adhere to any requests for information. We are currently short staffed and they are doing their best under enormous pressure. We would like to thank every patient who has helped us to implement our restrictions, your support at this difficult time is very much appreciated.
If you are viewing this on a mobile device please see the news section for information on how to look after your mental health during this time.
CHANGES TO SERVICES OFFERED BY THE PRACTICE
You may wish to allow a little extra time for processing but please only order what you require as over-ordering puts more pressure on the surgery and the pharmacies.
Prescription ordering: Please order your prescription via one of our online services or put your written request in the letter box outside. Please also nominate a pharmacy for your prescription to be sent to. You can find detail of our online services in the prescriptions section of our website.
Prescription collection: All prescriptions are being sent to a pharmacy for patient collection. Please advise when ordering which pharmacy you would like your prescription sent to. You will then collect your prescription directly from the pharmacy meaning you only have to make one trip out.
A number of pharmacies already have restrictions in place and are under a great deal of pressure and would very much appreciate your co-operation in this area.
The pharmacies are also being overwhelmed with telephone calls asking if prescriptions are ready for collection. Please try to limit telephone calls to allow them to prepare the prescriptions.
We are also aware there is information circulating on social media encouraging people to request "just in case" prescriptions of antibiotics and steroids from their doctor for asthma or COPD. Neither antibiotics nor steroids treat covid-19. If patients with these conditions experience a worsening of their symptoms they should telephone the surgery and a GP will review their case by telephone initially.
For those with moderate/severe asthma/COPD then we would certainly consider requests for standby medication. If we give medication to all patients with mild asthma/COPD we will cause a shortage for those who really need it.
Requesting an appointment
All requests for a new appointment with a doctor will be triaged by the doctors and all requests for new appointments with a nurse will be triaged by either the nurses or the doctors. This means a doctor or nurse will contact you by telephone to discuss how best to manage your situation. If you require an appointment they will fit you into this and explain the process.
As per government guidance we have suspended some of the non-essential and private tasks we usually undertake in order to allow us to prioritise work related to the coronavirus outbreak. With diminished staffing, this also allows us to ensure that we provide a safe service to our patients.
The following information details the changes we have made to our appointments and some other services as at Friday 15 May.
Get an isolation note to give to your employer by clicking on the link below and answering the questions.
You can send an isolation note to your employer as proof you need to stay off work because of COVID-19.
You don’t need to get a note from a GP.
Get an isolation note questionnaire
Can't get an isolation note?
You need to contact your employer if you require to shield from COVID-19 due to underlying conditions but are currently well. Please don't phone 111 or your GP.
Welfare Rights Officer
Should you require any welfare rights advice please call the Granton Information Centre office on 551 2459 or 552 0458. They are not seeing patients face to face but aim to do as much work as possible over the phone. If you are a new client you will be sent a mandate in the post which you will need to complete, sign and return to them directly before they will be able to do the phone appointment with you. They will give you all the information you require.
Routine chronic disease management recalls - should you have an underlying health condition and need medical advice please call the practice but you will not receive your regular annual invite.
Routine blood tests - should you attend an appointment and require a blood test the doctor will endeavour to do this for you at the time. Other tests will be suspended unless clinically indicated
Smears/bowel screening/breast screening - national screening programmes have been temporarily suspended. For further information please see HERE
Routine medical reports/insurance reports/other private letter or certificate work - we have suspended work in this area for the foreseeable future in order to allow us to care for our most vulnerable patients, however, we will prioritise these if the GP feels they are required.
HGV medical examinations - these have been suspended by the practice for the foreseeable future, however, the Government has announced that drivers who require an HGV medical examination can apply to have their licence extended.
Adoption/Fostering and other medical examinations - suspended for the foreseeable future
Subject Access Requests - these will be triaged for priority but the usual timescale of one month for completion of work may not be possible. If this is the case we will keep in touch with your
Non-complex dressings - if you are able to manage your wound at home the nurses will discuss this with you and provide you with dressings. For any necessary dressings we now have a nurse working in the community and she will liaise with you to arrange visit times
Vit B12 vaccintions - loading doses will still be provided
Other types of vaccinations - Generally suspended but nursing staff will advise whether your vaccination is required within a particular timescale
Complex wound dressings - We now have a nurse working in the community and, if your dressing is complex and requires nursing input, she will liaise with you to arrange visit times
Sick lines - in special circumstances, as determined by the GP, a sick line will be issued. This will be posted to you to save you attending the surgery
Please note - this list is not exhaustive but we are trying to provide information on more regular tasks. All other requests for appointments will be triaged by the doctor or nurse as described above.
This is an unprecedented and fast moving situation and further changes to our systems may need to be made in light of developments. We will keep you updated on any further changes.
A new service has been set up by the Minor Injuries Unit allowing video consultation to take place. Please see link below for further information.
MIA - Minor Injuries Assessment - by video
Welcome to Ladywell Medical Centre (East)
If English is not your first language you can translate the page using the "translate page" in Quick Links on the right hand side.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find plenty of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Self care for patients
Please see the section in the "Further Information" on the right hand side of the screen on "Self Care for Patients" and NHS Inform health information. You can also attend your local Pharmacy for advice on minor ailments.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always welcomed to help us improve the way we look after you. Please note we do not provide medical advice via e:mail.
There are two different Practices in the building and there is access, by ramp, to both East (Featherhall Avenue) and West (Ladywell Road) entrances of the Medical Centre, with a disabled toilet at each end.
Consultation numbers and Did Not Attend (DNA) information
In the 20 working days of February 2020 the GPs and Nurses provided 3401 consultations to patients. The GPs also did 320 home visits and 783 triage calls.
111 patients did not attend for their appointment which means that 96.7% of patients attended for their booked appointment. Thank you to all patients who attended and those who cancelled their appointment allowing it to be used by another patient.
There are two separate ways you can conduct online services. Via this website you can:
- order repeat or acute (special request) prescriptions
- cancel appointments
- update your contact details
Our new Patient Online Services (www.patient-services.co.uk) allows you to:
- renew or order repeat prescriptions
- view booked appointments
- cancel booked appointments
To register for Patient Online Services please see information in the Clinics and Services section.
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time.
(Site updated 19/05/2020)