Information for patients - update - as at 21 January
COVID-19 Vaccination Programme
We politely ask you to avoid calling the practice with any general queries about the COVID-19 vaccine as we need to keep our phone lines free for patients who are unwell and needing medical care.
If you have a general query about the COVID-19 vaccine, please look on the NHS Inform website http://www.nhsinform.scot/covid19vaccine or call the national helpline on 0800 030 8013. This is open from 8.00am to 8.00pm, 7 days a week.
Practice vaccination programme
Our Practice vaccination programme is going extremely well. We have had 100% attendance at our clinics which is amazing. Thank you to all the effort you are going to to attend your appointment, particularly in the winter weather.
By the end of this week we will have vaccinated 40% of our ambulant 80+ age patients and by the end of next week we will have vaccinated around 94%. The remaining few patients will be vaccinated in the first week of February. This is a mammoth task on top of our normal work and everyone is working very hard to make sure we try to vaccinate as quickly as possible and we appreciate your support during this time. Unfortunately some patients are being unkind to our staff and I would ask that you try to be as patient as possible. We can only work with the number of vaccines and appointments we have at any one time. We have a large number of patients to contact and we will contact everyone so please don't worry if you haven't been called yet.
At present, the Practice will only be responsible for vaccinating ambulant 80+ age patients, i.e. those who can attend the surgery and we will only receive enough vaccinations from NHS Scotland to cover this age group so if you are in a different age group we will not be able to vaccinate you at the practice due to the supply situation. We are being supplied with the Oxford, AstraZeneca vaccine.
We will occasionally have patients who cannot attend their appointment, therefore, we are sometimes contacting patients last minute to ask them if they would like to come along on the day to fill the slot.
If you are contacted and you would find it difficult to attend the surgery at short notice then please do not feel under any pressure to come at that time. We will be contacting all patients aged 80+ so you will still be on the list.
We have been advised today that 80+ age housebound patients will start to be vaccinated in the next week or two. You will be contacted prior to your appointment to make sure that you will be available and are happy to have the vaccination.
As stated above, we are contacting all 80+ aged patients whether you are currently classed as housebound or not. If you are able to attend the surgery but are ordinarily housebound we are happy to vaccinate you in the practice.
General public vaccination rollout
Vaccine rollout to the remaining general public, based on age and underlying health conditions, will start as soon as possible and will depend on vaccine supply. This is likely to be from 1 February so please look out for a letter and a leaflet arriving in the post which will invite you to make an appointment for your vaccine.
In Edinburgh, the Edinburgh Health and Social Care Partnership will run the majority of clinics for COVID-19 vaccination. These will be provided via clinics around the city.
We very much appreciate your cooperation and patience during the rollout of this vaccination programme.
If you have or think you have coronavirus symptoms
Please see the NHS Inform website for the most up to date guidance CORONAVIRUS ADVICE
If you have developed symptoms (however mild), stay at home for 10 days from the start of your symptoms and arrange to be tested. Do not go to your GP, pharmacy or hospital.
You should remain at home until you get the result of the test, and then follow the advice you will be given based on the result.
Read the NHS Inform stay at home guidance for households with possible coronavirus infection.
When to get help
Only phone 111 if:
your symptoms worsen during home isolation, especially if you’re in a high or extremely high-risk group
breathlessness develops or worsens, particularly if you’re in a high or extremely high-risk group
your symptoms haven’t improved in 10 days
If you have a medical emergency, phone 999 and tell them you have coronavirus symptoms.
RIGHT CARE, RIGHT PLACE - GETTING THE BEST HELP
The way patients access urgent care has changed due to coronavirus and if you use the NHS wisely this winter you can get help quickly, safely and as close to home as possible.
To protect yourselves and the NHS, it's important you know how to get the right care, in the right place.
For full information please see the NHS Inform website Right Care, Right Place
Phone NHS 24 first on 111
If you think you need to visit an Emergency Department (A&E), but it's not life threatening, or you think you need to visit a Minor Injury Unit call NHS 24 on 111 first, day or night.
In an emergency always call 999 or go to your local A&E.
NHS 24 will direct you to the right care in the right place. This might include self-care, local pharmacy, GP or dental practice, optician or a minor injuries video consultation with Call MIA.
If you need A&E or a Minor Injury service you may be given a telephone or video appointment or a suitable time to attend hospital safely in person.
You can also continue to access healthcare information and resources on the NHS inform website, access advice at your local pharmacy through Pharmacy First and contact your local GP practice during normal opening hours for urgent and routine care.
These new measures will help to keep everyone safe and well and to follow coronavirus guidelines.
Accessing care services
Everyone is now being asked to:
- Visit NHS inform for advice on common symptoms, guidance for self-help and where to go if further medical care is needed;
- Contact your local GP practice during the day for an appointment or over the phone advice;
- Contact your local pharmacy for advice through Pharmacy First;
- Call 111 day or night when they think they need A&E, but it is not life-threatening;
- Call 111 to arrange a consultation with Call MIA, our video call service for minor injuries including sprains, cuts, burns and suspected broken bones or arms and legs or for an appointment at a Minor Injury Unit;
- Call 111 and select the Mental Health Hub to access mental health advice and guidance or call the Breathing Space telephone helpline on 0800 83 85 87;
- Call 111 or use NHS inform out of hours when they are too ill to wait for their GP practice to open, or for worsening symptoms of COVID-19
- Always dial 999 or attend A&E in a life-threatening emergency
Accessibility and More information
If you use a textphone you can phone NHS 24's 111 services (18001 111).
If you are deaf but want to use the phone service you can use the ContactSCOTLAND-BSL interpreting video relay service
KEEPING MENTALLY HEALTHY
NHS inform has a lot of resources to help with your mental health, whether you're looking for advice, information, local support, or ideas for improving your wellbeing.
Remember, your mental health is just as important as your physical health.
NHS Inform - You Matter, We Care
Tips for mental wellbeing whilst staying at home Mental wellbeing tips
Help with anxiety videos and resources Anxiety videos and resources
Mind UK Help with your wellbeing whilst at home Wellbeing whilst you are at home
Young minds - how to talk to children about coronavirus for parents Tips for talking to children about coronavirus
Podcast from British GP, Dr Chatterjee, about coronavirus related anxiety and tips for managing this https://drchatterjee.com/coronavirus-special-how-to-manage-anxiety-in-the-face-of-a-global-pandemic/
COMMUNITY HEALTH SERVICES - UPDATE
If you are wondering how health services are different as a result of coronavirus or which service is right for you please see NHS Inform - Community Health
(Site updated 21/01/2021)