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Please provide the practice with your most up to date mobile phone number.  We plan to use this to send you appointments reminders and provide you with health information, including sending results by text.   We need your consent to do this.  When you are next at the surgery please advise reception if you are happy for this to take place.  Please note, it is your responsibility to let the practice know if you change any of your contact details.

Welcome to Ladywell Medical Centre (East)

If English is not your first language you can translate the page using the "translate page" in Quick Links on the right hand side.

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find plenty of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Self care for patients

Please see the section in the "Further Information" on the right hand side of the screen on "Self Care for Patients" and NHS Inform health information.   You can also attend your local Pharmacy for advice on minor ailments.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always welcomed to help us improve the way we look after you.  Please note we do not provide medical advice via e:mail.


There are two different Practices in the building and there is access, by ramp, to both East (Featherhall Avenue) and West (Ladywell Road) entrances of the Medical Centre, with a disabled toilet at each end.

Consultation numbers and Did Not Attend (DNA) information

In the 21 working days of January 2020 the GPs and Nurses provided 3647 consultations to patients.  The GPs also did 320 home visits and 906 triage calls. 

116 patients did not attend for their appointment which means that 96.8% of patients attended for their booked appointment.  Thank you to all patients who attended and those who cancelled their appointment allowing it to be used by another patient.

Online Services

There are two separate ways you can conduct online services.  Via this website you can:

  • order repeat or acute (special request) prescriptions
  • cancel appointments
  • update your contact details

Our new Patient Online Services ( allows you to:

  • renew or order repeat prescriptions
  • view booked appointments
  • cancel booked appointments

To register for Patient Online Services please see information in the Clinics and Services section.

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time.

(Site updated 10/02/2020)
Order your repeat medicationsPatient SurveyCancel your appointmentChange of contact details
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