The practice now operates a new online registration system called MiHealth Portal.  If you would like to register with us and are residing in our practice boundary click here for our boundary details please follow the link below to sign up for the new patient registration service. Once you have set up a user name and password and have verified your email (check junk folder) you will be able to complete all the required registration information online.

This new registration process will remove the need for collection, completion and return of paper forms, but we may require photo ID and proof of address to be presented to us.  Please ensure you complete the forms as fully as you possibly can, any missing or incorrect information could lead to your application being rejected and you having to start the process over again.

If you are unable to complete the online registration form, please come to reception for a paper copy.  It is a much faster process to register online and leads to less errors in spellings of names etc.

Please note: 

• You can only register if you have a UK registered telephone number. If you register with a non UK telephone number your application will be rejected.
• You will only be allowed to proceed with your application if your postcode falls within our geographical boundary. The system will pop up with a warning or a 'not valid' message.
• We register patients every second week, rotating with Ladywell Medical Centre West with whom we share our building and some staff and services.  If you live with family members who are already registered with Ladywell Medical Centre West, we kindly ask that you register with the same practice to help streamline your care.  If it is not our designated week to register new patients, a pop-up message will appear stating: "The practice are not currently taking new registrations at this stage, apologies for any inconvenience." Please try again the following week.
• We will continue to use paper forms to register new babies, your Health Visitor will help you with this.

Once you are fully registered with the practice, you will receive a confirmation email.  If you have consented to online prescription ordering, we will send you an email with instructions on how to register for this service.

We use a platform called Patient Services, which provides quick and easy access to your currrent repeat prescription list.  This system is directly linked to your medical records, so you don't need to manually enter the names of your medications - it's all there for you.  Any updates made by your GP, such as changes to dosage or medications, are automatically reflected in your repeat list. This ensures your prescription information is always accurate and up to date.

To streamline the process, we will soon be transitioning all repeat prescription ordering to this system and phasing out requests submitted through our website.

If you are on repeat medication and require a new supply, you may be asked to book an appointment with a GP. This is to ensure your prescription details are accurate and up to date before issuing your medication.  If you require an emergency appointment in the meantime, you can either contact your previous practice, or we can see you as a temporary resident. 

PLEASE CLICK HERE TO REGISTER

If you are ill whilst away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to 3 months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After 3 months you will have to permanently register with the practice if you wish to remain accessing the GP services.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

As a parent, family member or carer, you may be able to access services and/or information for someone else if they give their consent to do this, even if you do not have an active Power of Attorney document or Guardianship order in place. We can set this up for you.

To request a consent form or find our more information please ask at reception or see the patient forms section on our website.

If you change any personal details please ensure you update the practice.  This includes telephone number, name, address, marital status.  This ensures we can update your record and can continue to contact you. 

If you move outside of the practice boundary, we would ask you to inform the practice and register with a GP in your new locality.  Should the practice discover this information, you will be contacted to advise that you will be removed from the practice list.

It is your responsibility to ensure we have the correct details. 

If any of your details change, please complete the form below.

If you have consented, we may send text notifications about appointment reminders, health promotion information, cancellation of clinics and changes in service provision or personal health information. You can opt out of the text notification service at any time by phoning the practice on 0131 334 5000.

If you would like to receive text message reminders, please complete the form below.

Rights

• Patients have a right to confidentiality
• Where possible, patients may choose to consult any Doctor within the Practice, subject to availability or home visit workload. In cases of short notice or emergency, the Practice nominates a Duty Doctor in rotation. 
• A chaperone may be requested by any patient if they would prefer to have one. 
• The practice operates an anti-discrimination policy. 
• The practice strives to run appointments on time. If a surgery is running more than 30 minutes late, patients will be notified. 

Responsibilities

• To participate in own healthcare and treatment.
• To inform the practice of any change in contact details for themselves and any dependent(s) where applicable.  
• To attend booked appointments or cancel, giving 24 hours notice if possible. 
• Engage with all staff in an acceptable manner.  Abusive or threatening behaviour will not be tolerated and will result in either behaviour warning letters or, ultimately, removal from the Practice list. 
• Patients treated for drug addiction may be required to sign a Contract Agreement.