The Practice staff shall always show due respect and courtesy when engaging with patients and their representatives. We respectfully request that patients and their representatives do the same when engaging with members of the practice team.

The Practice operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. 

No form of aggression (whether verbal or physical in nature) will be tolerated - any instances of such behaviour on the practice premises may result in the perpetrator being reported to the Police and removed from the practice’s List of Registered Patients.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

If the Practice believes that your behaviour has been unacceptable, this will be discussed with the Practice Manager and/or Partners available and you will initially receive a Patient Behaviour Warning Letter.  Should your unacceptable behaviour continue or it is at a level that requires it from the outset, you will receive a Final Warning Letter or be removed from the Practice list.  Final warnings are decided by the Practice Manager and/or Partners avaiable.  Removal from the list is decided by the Partnership.