AS AT 17 SEPT 2020:
PLEASE BE AWARE OUR CURRENT WORKING SYSTEM IS DIFFERENT TO THE INFORMATION OUTLINED BELOW.
FULL DETAILS ARE SHOWN UNDER THE 'CLINICS & SERVICES' HEADING THEN CHOOSE 'UPDATES TO PRACTICE SERVICES'
The practice offers a range of GP appointments to suit all requirements:
- Appointment Length - Remember that most of our appointment times are 10 minutes long. If you have a list of problems it may not be possible to deal with all of them at one appointment and the GP may ask you to make a further appointment. Please ensure you raise the most important issue first.
- Routine Appointments - Can be booked up to 4 weeks ahead.
- Same Day Appointments - Released at 8:00am every day on a 1st come 1st served basis. There are a limited number of appointments so unfortunately we cannot guarantee that every patient who calls will get an appointment. These are not emergency appointments but just extra appointments released each day. For urgent matters please see "urgent appointments" and "triage consultations" below.
- Urgent Appointments - If you have an urgent problem that you feel needs medical attention the same day Reception staff will take your details and you will be phoned by the duty doctor (triage consultation - see below). The duty doctor determines whether your problem can be dealt with over the phone or whether you require an appointment. The duty doctor will arrange the appointment for you. Urgent appointments should only be used to discuss the relevant urgent problem.
- Early Morning Appointments - We offer some early morning appointments between 7.30am - 8.00am. These are released the week before and may be on any day depending on doctor availability. These appointments are aimed at those who have difficulty attending the surgery during working hours. There are no nursing or walk-in services at this time.
- Evening Appointments - We offer some later appointments on occasion. These are released the week before and may be on Monday, Tuesday, Wednesday or Thursday evening depending on doctor availability. These appointments are aimed at those who have difficulty attending the surgery during working hours. There are no nursing or walk-in services at this time.
If you telephone and all the same day appointments have been allocated and you have an urgent problem, reception staff will take contact details to enable the duty doctor to return your call as soon as they can. The telephone consultation will enable the doctor to assess if an urgent appointment for that day is required, or if your problem could be effectively and safely treated without the need for you to come to the surgery.
It may be possible, for example, for you to treat the symptoms at home with guidance from the doctor, to be put in touch with one of our nurses, to go to a pharmacy for prescription medication, or be referred directly to a hospital department for tests.
Telephone messages for specific GPs
Should you wish to speak to a particular GP about a non-urgent matter, reception staff can leave a message for them. Your chosen GP will call you back within one week.
If you feel your problem becomes more urgent whilst you wait for the GP to call you back please contact us. The Duty Doctor deals with urgent matters on a day to day basis.
Appointments with Nursing Team
Appointments with the Practice Nurse can be booked up to 4 weeks in advance.
Appointments with the other members of the Treatment Room team can be booked up to 6 weeks in advance.
Appointments with the Practice Nurses are available from 8:00am, Monday to Friday. Our Practice Nurse sees patients for chronic disease management appointments.
The Treatment Room Nurse sees patients for a variety of problems such as smears, injections and dressings.
The Nursing Assistant carries out duties under the supervision of the Nursing staff. For example, blood pressure monitoring, flu vaccinations, assisting the GPs with minor surgery and taking blood samples. Appointments are available daily at various times.
The Phlebotomists take blood samples from 8.00am throughout the week.
A chaperone may be requested by any patient if they would prefer to have one. There are no chaperones available in the early morning or evening surgeries.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. You can cancel appointments via telephone call, using the contact button on the home page of this website or by being registered for Patient Online Services (please see Clinics and Services section).