Noticeboard

PRACTICE INFORMATION - updates and changes to services    In order to provide flu vaccination programme information on our home page you will now find the updates and changes to practice services in the clinics and services section of our website. 

Update 24 Sept 2020    -  staffing and telephone issues  

Due to unforseen staffing problems we are limiting calls to urgent only.  We apologise for this and hope to return to normal circumstances as soon as possible.   

Unfortunately we are also experiencing ongoing intermittent faults with our telephone system.  We are in contact with our supplier to try to resolve these as quickly as possible.    

We realise how frustrating this will be if you are trying to contact us and appreciate your understanding and co-operation.   Thank you.

This is a service which allows you to enjoy the convenience of interacting with the practice at any time of the day or night, wherever you are.  With this service you can:

Order repeat and acute (special request) prescriptions

View and cancel booked appointments

This service is provided via www.patient-services.co.uk

How to register

There is a simple three stage registration process:

1.  Complete a registration form and have your identity verified - you can collect the form from the practice or print here.  If you are printing here please remember to bring your ID with you to the Practice.

Patient Online Services - Registration Form

2.  Bring the completed form in to the practice so we can verify your identity, preferably via photographic ID, but we will also accept proof of address.  We need a separate registration form and ID for each person registering.

Once your identity has been verified at the Practice we will enter your details onto your registration record at the Practice and send you an e:mail link so you can set up your account.

3.  Open the e:mail, click the link and use the details within to set up your online account and start using the online service.

For further information on using the service please see the patient information leaflet

Patient Information - How to set up your account

Points to note

The service is for patients aged 16 and over only.

The service links directly to your individual patient record, therefore, each patient must have their own individual e:mail address to access the information.  

If you are a representative of a patient who wishes to use the service on their behalf both you (as the representative) and the patient should sign the registration form.  ID for you both must be brought to the Practice at the same time as brining the registration form.

The Practice has no direct access to your account once you have set it up.  The username and password and unique to you.  This is the same as any other online account you set up, e.g. online banking, shopping etc.

Please ask at reception if you have any questions about the above information or about registering for the service.

 
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