Clinics & Services

Practice Nurses

The practice nurses possess a wide range of qualifications and see patients for general nursing procedures (dressings, stitch removal, ear syringing, first aid), health promotion, hormone therapy checks and contra­ception (including emergency contraception).

The following appointments are also available:

• Adult immunisations (for travel, please make an appointment at least six weeks in advance)
• Influenza and pneumococcal vaccination
• Cervical smears
• Heart disease prevention / stroke
• Diabetes
• Asthma / respiratory
• Dressings

Other Services provided by either the GP or Nurse

• Antenatal and postnatal care
• Child health surveillance
• General contraception advice
• Insertion and removal of Nexplanon
• Removal of coil
• Minor surgery
• Minor injuries
• Care of patients addicted to drugs

Child immunisations

Child immunisations are provided by a Nurse who works for a central team within the NHS providing this service.  The Nurse comes to the Practice to undertake the appointments.  This team provide all the information on appointments.  Should you need to re-arrange or cancel your appointment please telephone the number on the letter which is 0131 536 0465.

Travel Vaccinations

If you are travelling abroad and think you may require travel vaccinations or have any queries relating to foreign travel you need to make an appointment with the Practice Nurse to discuss your travel arrangements.  Unforunately, due to time contraints, our Nurses are unable to provide travel advice via telephone.

It is important to contact the Practice as far in advance of your travel as possible, at least 6 weeks in advance, as the vaccines have to be ordered and given time to work.  Should your trip be in less than 2 weeks time the Nurses will not be able to see you and will direct you to another Service.

When you contact the Practice you will be asked to collect a travel questionnaire.  You can come into the practice and get one in advance, you can download it below or you can collect on the day of your appointment.  Please complete one for each person travelling with details of your travel plans. 

Please make an appointment with the Practice Nurse and bring your completed questionnaire to the appointment.  If you are completing on the day please arrive around 10 minutes early in order to allow time to complete the form.

Many travel vaccinations are covered by the NHS but a number are not and as such we have a system of charging for these private vaccinations.   We do not provide all vaccinations at the Practice so you may be advised to attend another Service.  If you do not require any vaccinations the Nurse will still provide you with travel advice.

When you attend your appointment the Nurse will administer any NHS or private vaccines.  If you receive private vaccines, you will be given your invoice and should pay this at Reception.

 
Travel questionnaire  Download the travel questionnaire form here

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Information on whether travel vaccinations or malaria tablets are required for holiday abroad can be found on the following NHS website:

www.fitfortravel.scot.nhs.uk

Alternatively you can contact one of the local Travel Clinics:

OMNICARE - 509 QUEENSFERRY ROAD, EDINBURGH - 0131 336 2861

EDINBURGH TRAVEL CLINIC - 5 QUALITY STREET, EDINBURGH - 0330 100 4200

SUPERDRUG - 83 PRINCES STREET, EDINBURGH - 0131 220 2783

WESTERN GENERAL HOSPITAL TRAVEL CLINIC -  LEAVE A MESSAGE AND RECEIVE A CALL BACK THE NEXT DAY FOR ADVICE - 0131 537 2882

BARNTON PHARMACY - 195 WHITEHOUSE ROAD, EDINBURGH - 0131 339 3449

WWW.MYBARNTONPHARMACY.CO.UK

BOOTS - PRINCES STREET, EDINBURGH - 0131 225 8331, OPTION 3.  THEY ALSO HAVE AN ONLINE BOOKING SYSTEM WITH APPOINTMENTS AVAILABLE MONDAY TO SATURDAY  10.30 - 16.00 -  WWW.BOOTS.COM/TRAVELHEALTHSERVICE    

 Some costs are provided below.

Certain vaccinations are available on the NHS for overseas travel, and there is no charge:

Polio
Tetanus
Diphtheria
Typhoid
Hepatitis A

All other vaccinations are not covered by the NHS and there is a charge of £30.00 per vaccinaction. Please note this only includes the charge of administration of the vaccine, there is still a charge payable to the chemist to obtain the medication:

Hepatitis B
Meningitis including A,C,W and Y
Cholera
Japanese Encephalitis
Tick borne encephalitis

If Rabies or Yellow Fever vaccinations are required the Nurse will discuss this with you when she phones you to arrange an appointment.

The cost of a private prescription for malaria tablets or for any other medication solely for travel abroad is £15.00. Again, there will be a separate charge payable to the chemist which is dependent on the type of medication and duration required.

Travelling in Europe

If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)

There is further information about countries and vaccinations required on the links below

Europe & Russia	North America
Central America	South America
Caribbean	Africa
Middle East	Central Asia
East Asia	Australasia and Pacific

SICKNESS CERTIFICATES

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

Your employer can ask you to confirm that you've been ill. You can do this by filling in a form yourself when you return to work. This is called self-certification.

If you are sick and off work for more than seven days, your employer will ask for proof of your illness. Most employers ask for a "Statement of Fitness for Work" from your GP.

However, this will also depend on your employer's company policy on sick leave (or sickness absence). This policy should tell you how many days you can be off sick before you need to provide proof of illness or a Statement of Fitness for Work.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Non-NHS Services

Some services provided are not covered under our contract with the NHS and therefore attract charges on a private basis.  We ask patients to pre-pay for some of these items.  Reception staff will advise you of this and the fee when you enquire.

You can find the policy in Further Information section of the website under Practice Policies and Procedures.

Legal and other reports may also require some time to prepare as these are often done by the doctors outside the normal working day.

Examples include the following:

• Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
• Insurance claim forms
• Prescriptions for taking medication abroad
• Private sick notes
• Vaccination certificates
• Certain travel vaccinations (see relevant section)
• Power of Attorney / Guardianship forms

The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.

Please note, the Partners will not sign photographs to confirm identity.

Please see section on Practice Policies and Procedures for further information.

This is a service which allows you to enjoy the convenience of interacting with the practice at any time of the day or night, wherever you are.  With this service you can:

Order repeat and acute (special request) prescriptions

View and cancel booked appointments

This service is provided via www.patient-services.co.uk

How to register

There is a simple three stage registration process:

1.  Complete a registration form and have your identity verified - you can collect the form from the practice or print here.  If you are printing here please remember to bring your ID with you to the Practice.

Patient Online Services - Registration Form

2.  Bring the completed form in to the practice so we can verify your identity, preferably via photographic ID, but we will also accept proof of address.  We need a separate registration form and ID for each person registering.

Once your identity has been verified at the Practice we will enter your details onto your registration record at the Practice and send you an e:mail link so you can set up your account.

3.  Open the e:mail, click the link and use the details within to set up your online account and start using the online service.

For further information on using the service please see the patient information leaflet

Patient Information - How to set up your account

Points to note

The service is for patients aged 16 and over only.

The service links directly to your individual patient record, therefore, each patient must have their own individual e:mail address to access the information.  

If you are a representative of a patient who wishes to use the service on their behalf both you (as the representative) and the patient should sign the registration form.  ID for you both must be brought to the Practice at the same time as brining the registration form.

The Practice has no direct access to your account once you have set it up.  The username and password and unique to you.  This is the same as any other online account you set up, e.g. online banking, shopping etc.

Please ask at reception if you have any questions about the above information or about registering for the service.

Patient Care Navigation or Signposting, as you may also hear it called, allows us to help patients get the most appropriate source of help or advice, as quickly as possible.  You may wonder why this is something new.  The significance of this is that the most appropriate help or advice may not always be provided by a doctor.

It is becoming more widely recognised that there are many other health professionals and specialists who can help with medical problems.  In addition, we have many policies and procedures within the practice and patients cannot possibly be expected to know them all.  Sometimes an appointment with a doctor is not necessary to do the things you need to do.

Information gathering

In order to allow us to navigate you to the most appropriate help reception staff will ask each patient who requests an appointment with a doctor the reason they are asking for the appointment, as they currently do for nursing appointments. 

Why are we gathering information?

Reception staff are members of the practice team and are asked to collect this information by the doctors.  By having this information it:

• help doctors prioritise house visits and phone calls
• ensure that all patients receive the appropriate level of care
• direct patients to see the nurse or other health professional or specialist rather than a doctor, where appropriate

Please be assured that reception staff will not be providing clinical advice.  They will be asking for information and may advise you on another health professional or specialist who could help with your problem.  They may also advise on procedures at the practice.  For example, many patients do not realise that you do not need to have an appointment with a doctor in order to ask for a prescription or sick line.

Looking for more privacy?

All staff members are bound by strict confidentiality rules.  Should you wish more privacy you can ask to speak to a member of staff in private away from the reception desk or if you feel your issue is personal and do not wish to provide details then this will be respected.

Other people who can help you

Some of the other health professionals and specialists who can help you are detailed below:

Dentist:  Any teeth or mouth problems should be seen by a Dentist.  They have specialist knowledge and equipment and many can prescribe.

Optician:  Any eye problems should be seen by an Optician.  They have specialist knowledge and equipment and many can prescribe.

Pharmacist: Can deal with - coughs, colds, sore throats, urine infection, diarrhoea, constipation, indigestion, emergency contraception, warts and verrucae, thrush, piles, hayfever, smoking cessation.

Podiatrist: Deal with heel and foot pain, painful nails, corns.  Please collect a referral form from reception.

Physiotherapist: Deal with muscle or joint problems.  

Midwife:  Midwives can help with any pregnancy related issues or questions. 

Mental Healthcare Team:  The Samaritans or Breathing Space are there for you to talk to or if you have emergency concerns about your own mental health or that of a close friend/family you can contact the Mental Health Assessment Service (MHAS).

Social Care Direct:  You can contact the team if you have concerns about the safety of an adult or child at risk of harm.  If you need help due to illness, frailty or disability.  If you are a carer and have concerns about the person you care for.

Drug and Alcohol Problems Team:  There are drop in clinics in Clermiston, Muirhouse and South Queensferry.

Please see the NHS Inform Health Information section on the right for further information.