HOW TO: ORDER REPEAT PRESCRIPTIONS, CANCEL APPOINTMENTS, UPDATE CONTACT DETAILS OR COMPLETE A SURVEY
You can access the following services by scrolling to the bottom of the home page and clicking on the relevant link. At present we have a larger amount of information on our home page meaning they are a bit further down than normal.
- Ordering repeat prescriptions
- Cancelling appointments
- Updating contact details
- Completing practice surveys
NOT SCOTLAND - NHS DIGITAL DATA SHARING OPT OUT
We would like to reassure our patients that the proposed extraction of GP data by NHS Digital does NOT include any patients registered with this practice or in NHS Scotland. NHS Digital provide services in England so are not able to access any data held in Scotland. You are not required to opt out as your data is already safe. We take patient confidentiality extremely seriously and safeguards are in place to protect this, including when data is used for research.
URINE SAMPLES
Please only hand in a urine sample if this has been requested by a GP/Nurse.
If you have UTI or other symptoms, this should be discussed with a Pharmacist or GP who will then ask for a sample if required.
Any sample not specifically requested or that does not have full information including name, date of birth, will be discarded.
TELEPHONE CALLBACKS FROM A PARTICULAR GP
If you require a non-urgent call back from a particular GP you will receive this within 1 week. The reason for this timescale is that GPs all work different hours and are not always available immediately. They want to make sure they have enough time to deal with your query fully. In these changing times our workload increasing and this allows the GPs to deal with urgent queries from our vulnerable patients as a priority.
Should your query be urgent or become more urgent whilst you wait for your call back the Duty Doctor will be able to deal with it on a day to day basis.
WHO IS FLORENCE?
Do you have high blood pressure? FLORENCE has been designed to enable patients to increase their involvement in the management of their treatment, condition or lifestyle. Clinical staff use Florence to collect blood pressure readings or symptom information remotely from patients in relation to their healthcare needs. In return Florence sends health advice based on the readings, as agreed with their clinician. Florence can also alert clinicians if a patient's condition worsens to allow them to intervene appropriately. Florence can also send reminders and health tips to support engagement and compliance with health or lifestyle advice.
Do you want to find out more? Please see this link, collect a leaflet from the Practice or ask at Reception.