New Patient Registration

Update as at 15 April.  During our close down period it will not be possible to register in the usual way as described below.  We would ask that if you need to register, please print both the new patient registration form and questionnaire for each person registering.   There is a separate questionnaire for adults and children.  Once completed you can either post to us or attend and put in the post box outside the practice.  

As you may know, at Ladywell Medical Centre East, our patient numbers have been rising very quickly over the past few years due to large scale house building in the area and other external factors. 

In order to continue providing the quality of service required we have taken the difficult decision to restrict our new patient registrations to those patients moving into our practice area. 

This means we will not accept new registrations from patients who currently live in our practice area but who are already registered at another practice.

We will continue to register new babies of existing patients, temporary residents who are living within our practice area and immediate family members who become resident at a registered patient's address.

We constantly monitor our patient numbers and will continue to do so.  We hope you understand our decision and the reasons behind it, but should you wish to discuss this further please contact the Practice. 

We receive a large number of applications each time we register new patients.  In order to try to manage this better and to ensure your registration is not delayed due to an incorrectly completed application form we have introduced a registration time period.  You are welcome to collect forms anytime but we will only accept completed application forms from 9.00am - 5.30pm, Monday to Friday.

The checking process takes some time and it is difficult to do this with the care and attention we would like both early morning, as this is an extremely busy time, and late afternoon, as there are less resources.

If you live within our practice area you are welcome to register with us.  Our reception staff will be happy to guide you through the procedure. You will need to provide at least two forms of ID.  One - proof of address, e.g. utility bill, driving licence, mortgage/rental agreement. Two - photographic ID, e.g. passport, driving licence.  

You will need to complete a registration form and a health questionnaire which will provide useful information whilst we wait for your medical records to arrive from your previous doctor.  You can download the registration form from this website but you will need to come in to complete the health questionnaire.

It is our usual practice to accept new patients every second week, on a rota basis with Ladywell Medical Centre (West), with whom we share our building and some services.  Should you attend when it is not our week to take new patients you may be asked to register with the West wing.  If you already have family members registered at Ladywell Medical Centre East please explain this when you come to reception. 

New patients may have a health check to ensure that any required tests are up to date and that we have an accurate note of any repeat medication you may be taking.

You may print off a registration form, fill it out and bring it in with you when you register.  Please note, we do not routinely e:mail patients so this section does not require to be filled in.  You will then be asked to complete a medical health questionnaire.  This provides us with some medical information whilst we wait on your previous notes.

New Patient Registration Form

New patient health questionnaire - adult

New patient health questionnaire - child

You can also find further information on how to register at a GP Practice on the NHS Inform website

https://www.nhsinform.scot/care-support-and-rights/nhs-services/doctors/registering-with-a-gp-practice

Changes to Personal Details

If you move outside the area, we would ask you to inform the practice and register with a doctor in your new locality. Please also notify the practice of any change of name, address or telephone number, so that we can update your records.

It is particularly important to let us know if you change your telephone number as the practice now sends text messages to patients, if you have consented to this.  It is your responsibility to ensure we have the correct details.

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them.  You can download the guide below.

A Patient Guide to GP Services

Temporary Registration

If you are ill while away from home or if you are not registered with a doctor but need to see one AND you will be in the area for less than three months you may be seen as a temporary patient.  This is at the GP practice's discretion.  Alternatively, you may be asked to go directly to the hospital.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment.

It is our usual practice to accept temporary patients every second week, on a rota basis with Ladywell Medical Centre (West), with whom we share our building.  Should you attend when it is not our week to take temporary patients you may be asked to attend the West wing.  If you are staying with a family member/friend who is a patient at this Practice, you would be seen here, regardless of whose week it was to take temporary residents.  Please confirm this when you come to reception.

We have created a factsheet for new patients to Scotland and our Practice which explains about some of the procedures we have and potential differences in systems between Scotland and your country of birth:

Helpful information for patients about health services in Scotland

The following fact sheets have been written to explain more about how the UK National Health Service works to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the specialist services, how to register and how to access emergency care. 

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages

English	Urdu
Albanian	Hindi
Arabic	Lithuanian
Bulgarian	Polish
Chinese (Cantonese)	Portuguese
Chinese (Mandarin)	Spanish
Russian	French
Turkish	Punjabi
Gujerati	Somali
Croatian	Bengali
Farsi

Please see boundary map below.  You can also click on the link below for a fuller description of the Practice area.  Please check with Reception staff if you are unsure whether you are within the boundary.

LMC East boundary map