IMPORTANT INFORMATION FOR PATIENTS - UPDATED 2 MARCH
Due to the coronavirus pandemic and to ensure patient and staff safety, the way we normally offer services is currently different. Information on any changes to services offered or the way these are offered will be posted on this page. Please keep checking here for updates as this is an ever changing situation.
General Practice will be different for the foreseeable future as we have to ensure social distancing in the same way that every other organisation does. We do not have the physical capacity to deal with the same volume of patients as we did previously but we are here to help so please ask for help if you need it. Mondays are particularly busy at present so if your problem can wait please consider calling later in the week.
Some of the ways things will be different include:
- Telephone triage and telephone consultations will continue and video consulting may become more widespread with face to face consultations being the exception
- The practice may look different - you will be guided through various routes, the waiting room will have less chairs, there will be visible distancing markers, you may have to queue outside the building
- Clinical and non-clinical staff will continue to wear PPE - masks, gloves, aprons, face shields
- Social distancing should be adhered to at the practice as it is in any other environment
WHAT TO DO IF YOU ARE UNWELL
As at 2 March, our doors remain closed for walk-in patients and there is currently no access through the building between Ladywell East and Ladywell West. Both of these measures allow us to minimise footfall in the practice, maintain social distancing and, primarily, ensure the safety of patients and staff.
Although our doors are closed, we are working at full capacity, just in a different way to which we operated before coronavirus. We are now consulting, in the main, by telephone but we are still seeing a small number of patients face to face upon invite by the clinician where there is a clinical need.
Reception staff are available on our telephone lines from 8.00am - 6.00pm, Monday to Friday. Results are available on the phone after 10.30am
We are currently not pre-booking appointments but we ask that you do not hesitate to call us if you have a health concern as we do not wish you to risk delay of diagnosis or treatment. We would ask that you consider the urgency of your health concern before calling.
The demand for appointments has increased greatly in the past few weeks. Please be assured that we are offering our maximum number of appointments available. Whilst the appointments are mainly via telephone they still take at least the same amount of time as a previous face to face appointment would. Face to face appointments are taking longer due to the extra safety measures taking place. On days when demand is extremely high and/or staffing levels are low the GPs may conclude that they are only able to deal with urgent matters and you will be advised of this by reception staff. This allows us to ensure we are providing as safe a service as possible for the patients who urgently require our attention.
Following your telephone call, the doctor or nurse may decide that you should have an appointment and will explain the process of attendance to you. We may also suggest a consultation via an alternative method and this will be discussed with you if appropriate.
If you are invited into the surgery, we ask you to please wear a face mask or some sort of face covering, if you are able to do so.
We would like to thank every patient and visitor who has and continue to help us to implement our restrictions. We appreciate that this is a frustrating time and you may be anxious about health matters but please be patient and kind to our staff and adhere to any requests for information. We have had a few incidents lately where our Reception team have been subject to abuse when taking calls from patients. We are all working hard to serve our community at this time and your patience and support is very much appreciated.
SERVICES NOT CURRENTLY AVAILABLE
The majority of services are now back up and running but there are several services which continue to be suspended. This is an ever changing situation so please be aware of this when discussing with reception staff.
- Travel vaccinations - suspended for the foreseeable future.
- Ear syringing and ear checks.
- HGV medical examinations - these have been suspended for the foreseeable future, however, the Government has announced that drivers who require an HGV medical examination can apply to have their licence extended.
- Adoption/Fostering and other medical examinations - suspended for the foreseeable future.
- Private blood tests
CHANGES TO CURRENT SERVICES
We are experiencing a very high volume of prescription requests at present.
Both the practice and the pharmacies have timescales for processing your request. The practice processing timescale is 2 full working days after we have received your request. Your pharmacy may have an amended policy for collection or delivery times, please ensure you are aware of their timescales. Only order what you require as over-ordering puts more pressure on the surgery and the pharmacies.
The pharmacies are also very busy with telephone calls asking if prescriptions are ready for collection. Please try to limit telephone calls to allow them to prepare the prescriptions.
Prescription ordering: Please order your prescription via one of our online services or put your written request in the letter box outside. Please also nominate a pharmacy for your prescription to be sent to. You can find detail of our online services in the prescriptions section of our website.
Prescription collection: All prescriptions are being sent to a pharmacy for patient collection. Please advise when ordering which pharmacy you would like your prescription sent to. You will then collect your prescription directly from the pharmacy meaning you only have to make one trip out.
Preferred pharmacy: If you would always wish your prescription to go to the same Pharmacy you can advise us and we can add a preferred pharmacy to your record. Should you change your pharmacy please let us know otherwise your prescription will continue to go to your original preferred pharmacy.
Get an isolation note to give to your employer by clicking on the link below and answering the questions.
You can send an isolation note to your employer as proof you need to stay off work because of COVID-19.
You don’t need to get a note from a GP.
Get an isolation note questionnaire
Can't get an isolation note?
You need to contact your employer if you require to shield from COVID-19 due to underlying conditions but are currently well. Please don't phone 111 or your GP.
Welfare Rights Officer
Should you require any welfare rights advice please call the Granton Information Centre office on 551 2459 or 552 0458. They are not seeing patients face to face but aim to do as much work as possible over the phone. If you are a new client you will be sent a mandate in the post which you will need to complete, sign and return to them directly before they will be able to do the phone appointment with you. They will give you all the information you require.